Return Policy:   Must be made within  48 hours of receipt of merchandise and must be accompanied by the original receipt (No copies will be accepted).  If there is a problem with your order, please notify us immediately by phone, e-mail or fax of your need to return any items.  This allows us to discuss the problem with you and direct you on the best approach for return / credit / refund / exchange arrangements.  Returned items must reach us within 7 business days of original receipt.  Your failure to notify us immediately may nullify any credit or refund to you. 

There is a 15% restocking fee on all merchandise returned for refund or credit.

Videotapes, Audiocassettes, Compact Discs, Patterns, Musical Instruments, DVD’s and items for hair or head:     None of these items, including Zils, are returnable for refund or credit.  If one of these items contains a significant manufacturing defect, the item will be replaced with an identical undamaged item.

Custom and Special Orders:    This is our area of specialty.   Please understand that because most of these imported items are hand made to your specific requiremrents you must allow a minimum of  16  weeks for delivery.   A  50%  deposit is required when you place your order.  The balance plus shipping is due upon notification  that your order is ready.   Failure to pay the balance within  14  days of notification results in loss of your deposit and order.   In the event you cancel a special order before it arrives you will forfeit your deposit.

Layaway Policy:  Layaway is not available.

Gift Certificates:  Available for any amount.  They are valid for 3 months from date of purchase.

Website Prices:  Prices are subject to change without notice.  We reserve the right to correct any typographical errors.